AISubs v3.5
All right! OK!
Thank you for waiting!
Thank you!
30 million people visit Japan's largest theme park every year,
Tokyo Disney Resort.
The repeat rate is actually nine times higher.
There's something you want to do again here.
Just coming here makes me happy.
There's nothing broken here.
Dreams and magic.
- It's beautiful. - Yes, it is.
There's no trash falling down.
The dream country is closed off now.
Tonight, it's a story about professionals who are called "casts" who work there.
The first one is a clean professional.
He keeps picking up trash with one broom in his hand.
He's been working there for 15 years now.
His job is said to be magic.
- It's so cute. - It's amazing.
- Let me take a picture of you. - It's amazing!
We're dreamers, too.
We don't have a home, though.
The second one is a professional who works night shifts.
If anyone says this to me,
I'll make you stand in the same place all day!
He's a maintenance specialist.
I'm always doubtful.
Something unexpected happens during a close-up interview.
I'm wearing makeup now.
The attraction stopped.
What did the professionals do at that moment?
I'm terribly sorry for the delay.
The world is surrounded by heavy air.
Now is the time.
To all the professionals who live for someone's smile without anyone knowing it...
With love...
For the first time in history, long-term close coverage.
It all started last December.
I'll check your name.
Before the opening of the theater, the people who were in charge of the theater were called "custodial", which means "custodial staff" in Japanese.
There are about 1,000 "custodial" and 1,000 "women" in the theater.
Etsuko Matsumoto, 32 years old.
She has been working part-time for 15 years.
Her work has been highly rated and awarded three times.
She has also appeared in web videos.
That praise is said to be "magic".
Matsumoto is also a well-known person among regular customers.
Matsumoto's job is to walk around the theater and pick up garbage.
The distance she walks a day is sometimes 15 kilometers, sometimes about 20,000 steps.
Her partner is a small broom called "toy bloom".
The area it can cover at one time is small, but it can pinpoint fine garbage.
It covers Adventureland and Westernland, where popular attractions are crowded.
People's breath can't stand it, but garbage can't disappear.
Matsumoto goes back and forth more than 20 times a day.
He has been doing it for 15 years.
Is there no end to it?
No, there isn't. But if it ends, we won't have any role to play.
As I observed his work in detail, I realized that he has been devised for every detail.
When he moves, he never lets garbage out of his body.
When you throw away garbage, check the timing that no one is watching.
What was symbolic was that when they found strange objects in the station.
What is it?
They started blowing with their feet, not with mirrors.
It may not look like it, but if you work with a mirror,
you'll probably disappear from the guest's view.
You'll trip and get injured.
Matsumoto's job is not only to make the park beautiful.
Wow, what a nostalgic map! Wow!
Matsumoto's job is not only to make the park beautiful.
Wow, what a nostalgic map! Wow!
Western River Railway.
It's quite a short ride.
If you get off here, you can go to the next station.
Good morning!
Good morning! Have a good day!
It started without any prelude.
He watered the tip of his broom and started drawing.
Matsumoto is a few custodians who are allowed to draw all characters.
Surprisingly, there is no customer manual in this theme park.
It's up to the cast how to entertain the customers.
Thank you very much!
How do you like it, Morini-chan?
It's cute!
Which one?
I drew three circles.
It's like a magic broom.
They look at each other and smile.
Look! Look!
You drew it well!
Thank you! I'm so happy!
Your hat! Your hat!
OK, let's go!
Pose!
OK!
How do you like it?
It's a good memory.
It's like a dreamland.
Come on! Let's do it!
There is a tradition that Matsumoto cherishes.
Walt Disney said it in a wonderful way, "The cast is the biggest attraction."
Attractions are decided, aren't they?
But I think the cast is infinite.
I think you can show it in one way.
Show it with your attractive body.
Many people come here for attractions and characters.
Not many people pay attention to Matsumoto's work.
Even so, Matsumoto always had a smile on his face.
A lot of people are laughing and saying, "If you watch it, you'll smile."
To be honest, sometimes you get depressed because you're human.
But if you do this job, so many fun things happen that you forget even that.
I can't quit this job.
I don't know when to quit.
Unfortunately, it was cloudy that day.
Although it is a fate of outdoor theme park, it attracts more and more customers.
Before opening, water is drawn out so as not to slip your feet.
Next, we head to the dining hall.
Can we have a cup of adobe leader kobayashi kazuki? It's a summer special.
Can we have a table set up too?
Roger.
As customers come in for something warm,
she thoroughly wipes the chairs in this place.
On days when it rains or snows, this happens repeatedly.
I love sunny days with my guests.
Thirty minutes later, on Matsumoto's Yomidori Street, guests have gathered there.
I'm happy to have you sit with me. But I still have a lot of space on the beach.
But, once again, the rain is getting heavier.
We cleaned it up for you.
Well, since it's not good for you, it can't be helped.
Even so, Matsumoto smiles.
Happy birthday!
Thank you.
You're welcome.
Afternoon. The sky is clear.
It's clear now.
I can't believe it.
It's cold in summer and winter.
It may be difficult, but I think it's worth it.
I'm glad you came today.
If you think you want to come again, that's enough for me.
I'm sorry.
Wow!
It's here! It's here!
Oh my, it's so scary!
Do you know?
I opened my eyes and it was hanging like a star!
How do you like it?
Princess, it's so wonderful!
Our focus is on themes, so we select and plant according to themes.
As we go through the season, what we manage will change, so we'd like to make you happy even a little.
Once a year, there's a special night.
It's starting!
Oh, isn't it starting?
It's starting!
Is it?
Let's go!
Thanks Day, where the cast who works part-time as a part-time worker is treated by their bosses.
Okay, pose!
Matsumoto-san also started out with his seniors and juniors.
There it is!
That's it!
This is it!
I didn't know!
She asked her seniors about Matsumoto-san.
He's so kind.
Have you ever seen him worry?
I've never seen it!
Not at all.
He's always smiling.
When I came in, he was really worried.
He's a great senior.
Have you ever seen him in a dark place?
He probably doesn't show himself in a dark place.
But he's the type of person who can handle it alone at home.
Matsumoto-san can't help smiling.
But there were days when he couldn't help but laugh and struggle.
Matsumoto-san was born in 1987 in Kawasaki City, Kanagawa Prefecture.
She was a cheerful and active girl.
What I enjoy more than anything is going to the theme park with my family once a year.
Anyway, it's fun. I've always been thinking, "Please don't hide."
If you hide in the park's bathroom for a long time, you'll probably be able to play in the park the next day.
Should I really hide?
But when I became a middle school student...
Matsumoto-san began to experience the hardships of school life.
It became very difficult for me to get along with people.
Even in class, I couldn't get along with everyone.
Anyway, I wasn't confident in myself.
I couldn't smile.
Even if I'm smiling, my face doesn't look like I'm smiling.
She forced herself to go to school and spent her time in the nurse's office, not wanting to worry about her co-workers' parents.
It was her mother, Ayako-san, who noticed her daughter's abnormality.
I'm taking a break from work, so let's go where Etsuko wants to go.
She answered without hesitation.
I want to go to Disneyland.
They watched a Halloween parade with their mother.
When I met Mickey Mouse, I could smile from the bottom of my heart.
I naturally started crying.
"I felt like I was getting Mickey's power," "and I felt like I was being purified." This was Matsumoto's dream country. Her mother brought her here every now and then. "I wasn't wearing school uniforms," "so I didn't go to the park,"
"and I was just walking around the outskirts of the city." "Disneyland is so nice," "let's work hard so we can get in," "I'll work hard at school," "and you'll work hard at work," "let's work hard like that," she said. At that moment, Matsumoto's dream came true. She wanted to work in Disneyland.
As soon as she graduated high school, she started working part-time.
It was a four-hour drive from her home to Chiba Maihama.
But, if I could work here, I didn't care about anything.
When three years passed, it happened to shake her feelings.
Her beloved mother was found ill with a serious illness related to life.
If you look for a job near your home, you can get paid for four hours of round trip and support your family.
I thought that I should quit this job for my mother's sake.
I haven't contributed anything.
I don't want to quit if I can, and it's fun, and I want to continue.
But is it okay for me to go forward like that with my own feelings only?
In the hospital room, he told his mother about his feelings.
Then his mother said...
I love what I do and I started it, so you don't have to quit.
Everything in the house will work out somehow.
"You can continue doing what you like," he said.
Let's work harder.
It's not just about working.
I want to become a super cast.
I want to improve myself as a cast member.
Matsumoto-san didn't just improve his cleaning skills.
He kept thinking about how to entertain his audience.
And what I started with my seniors was to draw characters.
At first, I couldn't even draw three circles well, but over time, I improved my skills.
One day, a girl who couldn't smile as she wanted became someone who could smile.
People who work here laugh a lot.
Do they laugh because they're casted?
Do they laugh a lot because they're casted?
"We don't know," Matsumoto-san said.
One thing is certain.
That smile is the magic that makes the land of dreams shine.
From now on, it's a dreamland night you don't know of.
At three in the morning, a man appears on his bicycle.
He's said to be the master of dreamland.
He's a professional.
Good morning.
Is it strong in the morning?
No, it's weak in the morning.
The timing of sleeping on a day like this is difficult.
What time did you go to sleep?
I went to bed late last night at about 10 a.m. and woke up at 12 a.m.
Good morning.
Today's work includes checking buses for three months and checking gates for three months.
Fukita Takashi.
He's a specialist in maintenance of attractions and such.
We're going in from here.
It's unusual for a camera to be placed in a maintenance inspection site like this.
It's a little narrow here.
Be careful.
Yes, I have no choice but to go over here.
Loosen each part and shake it.
"This one is OK?" "This one is also OK." "OK, yes."
Oil leakage, loosening, no shaking?
Fukita was a very careful man.
No shaking of the shaft.
"OK, I'll blow the air." "OK."
"Start." "OK."
When he was about to finish inspection...
Something is a little off in the cylinder.
"Could you cut it for me for a moment?" "Yes."
Fukita said he wanted to see the part that was confirmed to have no abnormalities again.
Isn't there a little oil leaking from the cylinder?
Yes, it's OK.
It was Fukita's luck.
But this posture is Fukita's style.
I'm always doubting.
I think there's something wrong.
Machines change.
Maintaining them is the hardest part.
Machines in parks are used for decades.
I feel like I have to do something about it.
Fukita's work starts late at night and continues until dawn.
Not only does he inspect attractions, but everything that moves.
We droids are not allowed to gamble.
I won't do it.
The next task is what is said to be the most difficult maintenance.
It's called "audio animatronics."
It's fun, isn't it?
There's love and affection.
That's how I feel about it.
I'm happy about it.
If you start moving it, you can't move it until night.
It's been like that for almost a year.
It leaks when you cover it up.
It's a battle like that.
There was one problem.
There's a part where the cable is bent.
If it's broken even more, it will be short- circuited.
He finds problems one after another.
There was a little problem just now.
It is not necessary for Fukita to call it an inconvenience right now.
But Fukita never stops doubting.
What is engraved in his heart is one thought.
The first guest who comes from far away has to enjoy it properly.
I can't let it be taken for granted that I stopped by chance or that I'm closing the attraction.
I have to put a happy face of a guest somewhere in my head and do it.
- Thank you. - Thank you.
Mr. Fukita was born in 1972 in Nara Prefecture, Ikaruga Prefecture.
He grew up in an infinite environment with Disneyland and Mickey Mouse.
I've never been there. To be honest, even my existence is a little suspicious.
It was something I shouldn't have said. It didn't arrive in Nara. Not in America.
One photo he saw while studying radio electronics changed his fate.
There was a photo of an audio animatronics being maintained. It had a great impact.
I want to touch that robot.
He is 20 years old and has a job at a theme park.
But it's been three years since he joined.
He is now in charge of a troubled robot.
Due to complicated design, inconveniences occur every day.
I am the genius visual timekeeper!
It is very detailed and fast.
It moves in various ways, but the surrounding decorations and settings are just right.
So, if it is a little off, it will hit and break.
That kind of thing happens a lot visually.
Repeatedly repaired and repaired.
When it was fixed, it was a shame that it was barely round.
Finally, the robot seemed resentful.
I really wanted to destroy it.
I thought about changing it every day.
But one day, he had an unforgettable experience.
He went to see the robot after it was fixed and restored.
The boy looked up and looked up at the robot.
That doll is amazing! It's like a real thing!
I was moved.
It really blew away all my daily troubles.
On the contrary, I was moved.
Fukita thought.
I'm glad I fixed the robot for this child.
When I was told that I had to do my best for my guest, it was engraved in my heart.
And now I have it.
It's weird if I don't like it.
But it feels good.
And I feel like I'm giving comfort to my guest.
That feeling is the strongest.
And it's a source of motivation for me.
"Dream Land" created by 20,000 cast members.
Next is "Special One Day Record".
On this day, we interviewed a woman who is regarded as a commander of "Dream Land".
"Nia" Takako.
She is in charge of "Dream Land" when there is a shortage of cast members and an emergency occurs.
Safety is always the first priority for managing attractions and such shows.
That day, she opened the curtain at a meeting from 7 am.
This is a mini-mouse show that is very show-based.
The demand for guests is very high and the running in the morning is very intense.
First of all, I would like you to really train your running.
Here we go!
A mini-mouse show that is limited to a period of time.
There is a fear of confusion due to a rush of guests looking for seats.
This day also had a large queue an hour before opening.
At 8am, the entrance ceremony began.
The proper personnel arrangement of the niya caused no confusion.
It was as if a peaceful day had begun.
However, at 10am...
Niya here. I'm on a private vacation, so can you come back? Please!
An attraction has been suspended and guests are urgently asked to leave.
There are guests walking outside, so I'd like you to say "this way, please" and stand in between and guide them.
Roger that. Sorry for the backstage.
Sorry for the backstage.
One decision could cause a huge confusion.
Have you decided? Yes, we have.
I'd like you to say "this way, please" and stand in between and guide them.
Sorry for the backstage.
Can you come and help me? Guests come from here.
Yes.
Please stand here.
The niya released the backstage that is usually not used and reduced confusion to a minimum.
I'm terribly sorry for the delay.
Passport and picture, if you can prepare it, we will handle it.
From now on, it's a battle of how to restore the attraction as soon as possible.
Kukita and others, the engineers' turn.
Kukita.
Yes.
I think there is a problem on the boat side.
I'm trying to straighten the boat and see if there is a problem on the belt side.
Kukita has already had a malfunction in one of the boats and was staring at it as if it caused an emergency stop.
There is a customer who is looking forward to this attraction.
Carefully and rapidly checking.
One minute and one second, I'm not exaggerating, I'm really conscious of it.
I think it's like I'm bothering the guest who is waiting for me.
As Kukita stared at it, it was confirmed that there was no abnormality other than one boat.
Kukita.
Yes.
It's over.
Yes.
After this, it's like starting up the boat.
90 minutes after the emergency stop, the attraction resumed operation.
Three weeks later, we decided to record another special day.
Etsuko Matsumoto, a war specialist.
Good morning.
Etsuko Matsumoto.
I'm dressed like an adult today.
Is it like New City today?
Yes, it is.
Thank you.
I used to be a teacher.
But I was able to become one after February 1st.
The first thing I reported was...
I'm a mother, after all.
But on that night, I was opposed by my husband.
See you later.
I'm here as an employee.
After 15 years of work, she was accepted as a full-time employee.
What made her happier than anyone...
...was her mother.
Five days later...
First of all, let's talk about today's training goal.
Matsumoto welcomed a newcomer.
Just like Matsumoto 15 years ago, Ms. Sazuki Saya admired the dreamland and knocked on its door.
I'll be cheerful and active. I'm always smiling.
But smiling all the time is a little difficult.
Just a little awareness like that will make a huge difference.
Let's do a Disneylip-chick again.
I wonder if my hat will fit.
My hair is a little...
It's okay.
Please don't forget to smile, girl.
Okay, let's go.
Her first... job.
"Smiling is important," Matsumoto told her.
If anything happens, please send me a telegram. I'll do my best to catch you.
Thank you.
The most important thing is your smile.
Have a good day.
It seems that the 15 years she spent here in Matsumoto's arms are coming back.
- Excuse me? - Matsumoto has spent 15 years here in Matsumoto's arms.
- Please stop it! - Do you have many thoughts? - Yes, I do.
- What do you have in mind? - I have many thoughts.
- What do you have in mind? - I don't know. I feel like crying when I get older.
- What do you have in mind? - I have everything in my mind.
Matsumoto, who is always smiling, cried only on this day.
Two months of close coverage.
We learned the secret of dreams and magic.
This place is supported by the dreams of 20,000 cast members who want to make someone smile.
The story continues.
Also, believe in the day you will meet again.
I am a person who works hard every day to make memories so that people can enjoy it with all their might and with a smile.
I think he is a person who always gives a firm result and does his best with sincerity without making excuses.